Returns & Refunds
Last updated: July 2026Coffee is a perishable, consumable product, so our returns policy works a little differently from a typical retail item. Here's what to expect.
Damaged or Incorrect Orders
If your bag arrives damaged, opened, or isn't what you ordered, contact us within 48 hours of delivery with a photo, and we'll send a replacement or issue a full refund - your choice.
Quality Issues
If a bag tastes off or seems stale well before its roast date would suggest, let us know. We stand behind every roast and will replace it or refund you.
Change of Mind
Because coffee is a perishable food product, we're not able to accept returns simply for a change of mind once a bag has shipped.
Refund Timing
Approved refunds are issued to your original payment method - M-Pesa or card - typically within 3-5 business days.
How to Request One
Email ihuabrewltd@gmail.com with your order number and a brief description of the issue, and we'll take it from there.